What if you disagree with the decision?

If you do not agree with your payment fund's decision (amount, points, duration) you can: 

  • appeal the decision within 3 months 

  • via the Labour Court.

For decisions taken before 1 January 2019, an appeal period of 10 years applies. 

Are you not satisfied with how the evaluation went?

Are you dissatisfied with the way you were treated, the turnaround time, how it went, etc.? Contact the Complaints service at the Child and Family Agency 

Please note: filing a complaint does not affect the deadline for lodging an appeal. 

Are you dissatisfied with the contact with your Groeipakket payment fund?

If you are dissatisfied with the contact with your Groeipakket payment fund, you can lodge your complaint with the Complaints and Mediation Service of the Groeipakket payment fund.

You can also contact the Flemish Ombudsman Service